Jewel Carpet
Maroon Kashmiri Wool Traditional Kashmiri Carpet
Shop with Confidence – Our Commitment to You
1-Year Warranty: We stand behind the quality of our carpets. Enjoy peace of mind knowing your carpet is protected for a full year.
Easy Exchanges: If you receive a defective product, we accept exchanges within one week of delivery, ensuring you get exactly what you ordered.
What Sets Us Apart
Crafted with Care, Designed for Life
At Jewel Carpet, every carpet is a piece of art. Handcrafted by skilled artisans, we use only the finest, sustainably sourced wool to create rugs that are as enduring as they are beautiful. Our commitment to quality, innovation, and sustainability ensures that your space is elevated with style and comfort that lasts.
Frequenty Asked Questions
Need Help? We've Got You Covered
1. Do you provide customized carpets?
Yes, we specialize in customized carpets. If you have specific requirements in terms of size, color, or design, please contact us to discuss your custom order.
2. How long does it take to process an order?
Our carpets are made to order, and the processing time is typically 1-2 days. Once the carpet is ready, we ship it within 24 business hours.
3. Do you ship internationally?
Yes, we ship our carpets worldwide. Shipping charges for international orders will be calculated at checkout.
4. How long does delivery take?
The estimated delivery time for all orders is 2-3 days after dispatch. We use reliable shipping partners like Shiprocket and Delhivery for domestic orders, and DHL and FedEx for international shipping.
5. Is shipping free?
Yes, we offer free shipping on all orders within India. For international orders, the shipping charges are calculated at checkout.
6. How can I track my order?
You will receive tracking information via email once your order is dispatched. You can also track your order using the "Track Order" section on our website.
7. What should I do if I receive a damaged carpet?
If you receive a carpet with a manufacturing defect, please contact us within 24 hours of delivery at jewelcarpetskol@gmail.com with details and photos of the issue. We will arrange a replacement after verifying the defect.
8. Can I visit your store in person?
Yes, you can visit our physical store Jewel Carpets located at 1 Acharya Jagadish Chandra, Bhowanipore, Kolkata, West Bengal 700020. We are open Monday to Saturday from 11 AM to 8:30 PM. We are closed on Sundays, but you can make an appointment for a visit.
9. How can I contact customer support?
You can reach out to us via WhatsApp or phone at 9674583038 or 7044772904 , or by email at jewelcarpetskol@gmail.com. Our support team is available during business hours to assist you with any queries.
10. Can I cancel or modify my order after placing it?
Yes, we accept order cancellations if requested before the production process begins. Please contact us as soon as possible after placing your order to request a cancellation or modification. Once production has started, cancellations may not be possible.
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