Last Updated: 14 November 2024
Welcome to Jewel Carpets. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website. If you do not agree with any part of these terms, you must not use our website.
1. Introduction
These Terms and Conditions govern your use of the Jewel Carpets website, our products, and services. By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Products and Services
Jewel Carpets specializes in offering handmade and machine-made carpets, customized carpets, and various flooring solutions. All our products are made to order, with most being handmade.
- Processing Time: Orders are processed within 1-2 business days.
- Domestic Shipping: We use Shiprocket and Delhivery for shipping within India. Estimated delivery time is 2-3 business days after dispatch.
- International Shipping: We ship to all countries using trusted courier services like DHL and FedEx. Estimated delivery time is 7-10 business days after dispatch.
3. Payment Terms
We accept the following payment methods:
- Credit/Debit Cards
- UPI and Online Payment Options
- Cash on Delivery (COD) for eligible orders
All payments must be made in full at the time of purchase, except for COD orders. Payment details are processed securely through our payment gateways. We do not store your payment information.
4. Order Cancellations
You may cancel your order before it enters the production stage. Once production has started, cancellations are no longer accepted. To request a cancellation, please contact us as soon as possible.
5. Return, Exchange, and Refund Policy
- All Sales Are Final: Due to the custom nature of our products, we do not accept returns or exchanges unless the item has a manufacturing defect.
- Defective Products: If you receive a product with a manufacturing defect, please notify us via email within 24 hours of delivery. We will arrange for a replacement after reviewing the issue.
- Exchanges: We accept exchanges for items if reported within the specified time frame. Customers are responsible for shipping costs related to exchanges.
- Refunds: In the case of a defective product replacement, any logistics costs will be reimbursed within 10 days of receiving the returned item.
6. Shipping and Delivery
- Shipping Charges: Free shipping within India. International shipping charges are calculated at checkout.
- Tracking: Tracking information will be provided via email once your order is dispatched. You can also track your order in the "Track Order" section of our website.
- Delays: Jewel Carpets is not responsible for delays caused by customs clearance or other unforeseen issues outside our control.
7. Installation Services
We offer installation services for carpets upon request. Installation services are subject to availability and additional charges based on the location and scope of the project.
8. User Conduct
By using our website, you agree not to:
- Violate any laws, regulations, or our policies.
- Interfere with or disrupt the website's security or functionality.
- Use the website for fraudulent activities or impersonate another person.
9. Intellectual Property
All content on the Jewel Carpets website, including text, images, logos, and designs, is the property of Jewel Carpets and is protected by copyright and trademark laws. Reproduction, distribution, or unauthorized use of any content is strictly prohibited.
10. Limitation of Liability
Jewel Carpets is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or purchase of our products. While we strive to provide accurate information, we do not guarantee its completeness or reliability.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will be posted on this page with the updated effective date. Your continued use of our website after changes are made constitutes your acceptance of the revised terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Email: jewelcarpetskol@gmail.com
- Phone: 7003680958
- Address: Jewel Carpets, 1 Acharya Jagadish Chandra, Bhowanipore, Kolkata, West Bengal 700020