Yes, we specialize in customized carpets. If you have specific requirements in terms of size, color, or design, please contact us to discuss your custom order.

Our carpets are made to order, and the processing time is typically 1-2 days. Once the carpet is ready, we ship it within 24 business hours.

Yes, we ship our carpets worldwide. Shipping charges for international orders will be calculated at checkout.

The estimated delivery time for all orders is 2-3 days after dispatch. We use reliable shipping partners like Shiprocket and Delhivery for domestic orders, and DHL and FedEx for international shipping.

Yes, we offer free shipping on all orders within India. For international orders, the shipping charges are calculated at checkout.

You will receive tracking information via email once your order is dispatched. You can also track your order using the "Track Order" section on our website.

If you receive a carpet with a manufacturing defect, please contact us within 24 hours of delivery at jewelcarpetskol@gmail.com with details and photos of the issue. We will arrange a replacement after verifying the defect.

Yes, you can visit our physical store Jewel Carpets located at 1 Acharya Jagadish Chandra, Bhowanipore, Kolkata, West Bengal 700020. We are open Monday to Saturday from 11 AM to 8:30 PM. We are closed on Sundays, but you can make an appointment for a visit.

You can reach out to us via WhatsApp or phone at 9674583038 or 7044772904 , or by email at jewelcarpetskol@gmail.com. Our support team is available during business hours to assist you with any queries.

Yes, we accept order cancellations if requested before the production process begins. Please contact us as soon as possible after placing your order to request a cancellation or modification. Once production has started, cancellations may not be possible.